Effective Date: 1 July, 2025

1. Privacy Policy

Coast Distillery Pty Ltd (ABN 45 640 472 206), an Australian-owned distiller and online retailer specialising in gin and other spirits. Our commitment is to manage your personal information transparently, securely, and in accordance with the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs).

2. Scope of this Policy

This Privacy Policy applies to all personal information collected via our website, mobile platforms, in-person events, marketing campaigns, customer service interactions, and point-of-sale systems.

3. What personal information we collect

We only collect information you provide where necessary to deliver products and/or services. This may include:

• Identity & contact details: name, date of birth (to verify legal drinking age), email, postal address, phone number.
• Account & transaction data: usernames, passwords, order history, payment method details (we do not store full credit card numbers).
• Shipping and delivery details: delivery address, delivery instructions.
• Marketing & preferences: opt‑in to newsletters, special offers, loyalty or event registrations.
• Enquiries and feedback: messages or correspondence via forms or customer support.

We generally do not collect sensitive information (e.g. health, religious beliefs, race) unless required and with your consent.

4. Why we collect your personal information

We collect and use your information for purposes including:

• Processing orders and delivering products (legal age verification is required by law)
• Managing accounts, registration, and access to member-only events or content
• Communicating updates, promotions, and newsletters (only with your consent)
• Conducting competitions, tastings, events, or loyalty programs
• Fraud prevention and ensuring regulatory compliance for alcohol sales
• Improving our services, products, website functionality, analytics, customer service and business planning
• Complying with legal obligations (e.g. under liquor licensing laws)

You are not obliged to provide your information, but without it we may not be able to provide certain services or fulfil orders.

5. How we collect your personal information

We collect your information:

• Directly from you via website forms, account creation, purchase checkout, email, live chat, events etc.
• Automatically, through cookies and analytics when you visit our site or use our services. See Cookies section below.
• From third parties, such as lawful age‑verification services or marketing platforms (only with appropriate legal basis or consent).

6. Cookies and tracking technology

Our website uses cookies, pixel tags, analytics and similar technologies for functionality and performance analysis.
You may manage or disable cookies via your browser settings; however, some site features may not function without cookies.

7. Disclosure of your personal information

We may disclose your information to:

• Service providers and partners (e.g. logistics, payment processors, email platforms).
• Regulatory authorities, such as liquor licensing bodies, law enforcement or legal advisers, where required by law.
• Selected marketing partners or third parties if you opt‑in; otherwise, we do not sell or rent your data to third parties.
• Affiliated entities, if you use shared services across the Coast Distillery group.

We ensure that any third party handles your data under legally enforceable obligations to maintain confidentiality and security.

8. Overseas data transfers

Some of our service providers may operate overseas (e.g. cloud hosting, marketing tools). We take steps to ensure any transfers comply with APP 8—transferring only to countries with adequate data protections or under contractual safeguards.

9. Data security and retention

We store your personal data on secure servers and apply industry‑standard security measures (e.g. encryption, access control).
Payment data (e.g. credit card numbers) is not held by us directly but by PCI compliant payment providers.
We retain personal information only as long as necessary to fulfill purposes outlined in this policy, or as required by law (e.g. 5 years for tax or accounting under ATO rules).

10. Your rights

Under the Privacy Act and the APPs, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure (subject to legal or contractual obligations)
• Opt out of direct marketing communications at any time (via unsubscribe link or by contacting us)
• Lodge a privacy complaint with us; if unresolved, you may approach the Office of the Australian Information Commissioner (OAIC)

11. How to access or correct your information

To access, correct or delete your personal data, or for privacy-related enquiries, please contact our Privacy Officer by email at Coast Distillery Pty Ltd, PO Box 1616, Warriewood, NSW, 2012, Australia.
We will acknowledge your request and respond within 30 days.

12. Breach notification

If we become aware of a data breach that may result in serious harm, we will comply with obligations under the Notifiable Data Breaches scheme and notify you and the OAIC as required.

13. Marketing communications

We only send marketing messages if you have opted in. You may opt out anytime via a link in our emails or by contacting our Privacy Officer. We do not share or sell your personal information for unsolicited marketing.

14. Changes to this Privacy Policy

We may update this policy from time to time.
The updated version will include a revised ‘Effective Date’.
Significant changes will be posted on our website and notified to you if appropriate.

15. Contact us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Mail: Privacy Officer, Coast Distillery Pty Ltd, PO Box 1616, Warriewood, NSW, 2012, Australia.

Thank you for choosing Coast Distillery. We respect your privacy and are committed to protecting your personal information—and ensuring you have a safe, responsible and enjoyable experience with our gin and spirits.