Overview

You confirm you are 18 years or older before placing your order. We honour your rights under the Australian Consumer Law (ACL). If any product is faulty, damaged, or not as described, you are entitled to a remedy—including a refund, exchange, or repair.

Notification Timeline

For defective, damaged, or incorrect items, you must inform us within 7 business days of delivery.

Eligible for Return

Faulty, damaged, or defective products Items not as described or incorrect delivery For change-of-mind returns, we may offer limited options at our discretion, provided they are still unopened and in original condition.

Refund, Exchange & Store Credit Options

Depending on your preference and stock availability:

• Exchange: Swap for the same item
• Refund: Back to the original payment method, including product cost and shipping if fault-related
• Store Credit: Usable online, valid for 2 years.

If we cannot replace a returned item, we will refund the purchase value.

Do not send your purchase back to the manufacturing address.

Shipping & Costs

Return shipping is covered if the return is due to our error (fault, damage, or incorrect item).

If returning for personal reasons (i.e. change of mind), you cover the return postage, which may be deducted from your refund.

Lost-in-transit items for which return postage is covered by us may need to be documented with tracking

Condition Requirements

Returned items must be unused, unopened, and in original packaging, with labels and seals intact.

Refund Processing

Approved refunds or credits will be processed within 7 business days, to the original payment method.

We will notify you via email once processed.

If you do not receive your refund, please check with your bank first, then contact us.

Return Process

• Email us at [email protected] with your order number, full name, email, phone number and reason for return.
• We will issue you a Return Authorisation Number (RAN) and provide instructions and the address for return.
• Do not return items until authorised, to avoid return rejections.
• Send the item following our return instructions including the RAN for tracking.